FAQ
General
What is Calm & Clarity?
Calm & Clarity is a plant-powered daily sachet designed to support emotional balance, focus, and stress resilience—without sedatives or stimulants. It combines clinically studied ingredients like Venetron® Rafuma extract, ashwagandha, magnesium, and L-theanine in a clean, convenient format.
How do I take it, and when?
Take one sachet per day. Sip directly from the sachet. You can take it morning, afternoon, or evening—whenever your mind needs a reset.
Is Calm & Clarity right for me?
If you deal with daily stress, mental fatigue, mood swings, or anxiety and want a natural solution without side effects, Calm & Clarity may be a good fit. As always, consult your doctor if you’re unsure.
What's the difference between Calm & Clarity and other supplements?
Most supplements are either sedating or overly stimulating. Calm & Clarity is neither. It was built for sensitive systems and combines gentle, clinically supported ingredients to deliver real calm and mental clarity.
What does it taste like?
Calm & Clarity has a clean, refreshing raspberry flavor—no artificial aftertaste or bitterness.
Can I find Calm & Clarity in stores?
Right now, Calm & Clarity is available exclusively through our website.
What if I don’t love it?
We want you to feel great about your wellness routine. If you're not satisfied within 30 days, reach out and we’ll make it right.
What’s your return and exchange policy?
We offer a 30-day satisfaction guarantee. If your product isn’t working for you, just contact us for a return or exchange.
Do you offer anything besides Calm & Clarity?
We currently focus on one product so we can do it exceptionally well. New offerings may be in development—stay tuned!
Do you offer samples?
Not at the moment, but we do offer a smaller-size starter pack for first-time customers.
How can I reach customer support?
Email us anytime at help@elvd.co and we’ll get back to you within 24 hours.
Subscription Support
Can I update or change my subscription?
Yes! You can change your shipping frequency, delivery date, or cancel anytime through your account dashboard.
Can I subscribe to multiple formulas?
We currently offer one formula, but you can subscribe to multiple boxes if needed.
What subscription options are available?
You can subscribe monthly or bi-monthly and save on every shipment.
Do I have to subscribe to buy?
Not at all. You can purchase one-time or subscribe for convenience and savings.
Can I cancel anytime?
Yes, there are no contracts. Cancel or pause whenever you like.
I have duplicate subscriptions — can you help?
Absolutely. Just email help@elvd.co and we’ll fix it.
How do I adjust my delivery frequency?
Log into your account and select your preferred delivery interval in the subscription settings.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 3–7 business days depending on your location. Expedited options are available at checkout.
Where do you ship?
We currently ship within the U.S. More regions coming soon!
My order is lost — what should I do?
If your package hasn't arrived within 10 business days, contact us and we’ll take care of it.
How do I update my shipping address?
Log into your account and update your address under "Shipping Info" before your next order processes.
Can I change or cancel an order after it’s placed?
If your order hasn’t shipped yet, reach out immediately and we’ll try to update it.
Product Questions
Should I take Calm & Clarity daily?
Yes. Like most adaptogenic supplements, daily use leads to the best long-term results.
How much comes in one box?
Each box contains 15 individual sachets—a 15-day supply.
Does it need refrigeration?
Nope. Store it in a cool, dry place.
How do you ensure product quality?
We manufacture in GMP-certified facilities and test every batch for purity, potency, and safety.
Is it tested for heavy metals?
Yes. Every batch is third-party tested for heavy metals, microbes, and contaminants.
Can I take it with prescription medications?
Consult your physician before mixing with medications—especially antidepressants or anti-anxiety drugs.
Is it safe while pregnant or breastfeeding?
Please consult your doctor before use if you are pregnant or nursing.
Ingredients
What’s in Calm & Clarity?
Each sachet contains a blend of clinically studied ingredients, including Venetron® Rafuma extract, ashwagandha root extract, passionflower, L-theanine, taurine, vitamin B6, and magnesium from marine extract.
Where do your ingredients come from?
We source from high-quality, sustainable partners around the world. All ingredients are tested for purity and traceability.
Is it free from common allergens?
Yes. It’s free from gluten, dairy, soy, and nuts.
What sweeteners or flavors are used?
We use natural raspberry flavor and a small amount of sugar (4g) from fruit juice and maltose for taste.
What is Venetron®?
Venetron® is a patented extract of Apocynum venetum leaf. Clinical studies show it may help reduce anxiety, support mood balance, and improve sleep quality—without causing drowsiness.
Does it contain any oils?
No oils or emulsifiers are used in Calm & Clarity.
Refer a Friend
Do you offer a referral program?
Yes! Share your personal referral link and when your friend places their first order, you’ll receive $15 in product credit.
How does it work, and when do I get rewarded?
Once your friend’s order is confirmed, you’ll receive your reward automatically via email or in your account.
CashBack & Store Credit
What is CashBack?
CashBack is store credit you earn through promotions, referrals, or loyalty programs.
How does it work?
CashBack can be applied like store credit at checkout.
How can I redeem my offer or store credit?
You’ll see it in your account or cart at checkout—just click "Apply" before completing your purchase.